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Field Service Engineer, Lighting Controls

One Source Associates, Inc. has immediate openings for Field Service Engineers in Baltimore, MD / Washington, DC. A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology. In this position, you would be a key part of our Field Service team, as the lighting controls expert at customer sites ensuring that our advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of our customer-focused business model as customers are the foundation of our business. Build your career in an innovative, growing company by developing a working knowledge of lighting control systems and supporting our customers. Responsibilities

  • Deliver exemplary customer service to One Source Associates, Inc. customers in the field
  • Become proficient in servicing all control systems while following field service procedures for programming, connecting simple low voltage wiring and button-press programming of devices.
  • Troubleshoot and repair commercial controls system installations
  • Coordinate with on-site contractors and facility managers to ensure proper system installation
  • Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
  • Work independently from your home office to accommodate the ever-changing needs and priorities of our customers
  • Serve as a technical expert for legacy systems and products
  • Stay aligned to One Source Associates, Inc. culture and values
  • Take care of customers
  • Take care of each other
  • Deliver innovation
  • Be Professional
  • Be flexible and adaptable to changing markets
  • Be an innovative thinker
Qualifications
  • 2 or 4 year technical school degree, college degree, or related experience
  • Strong Customer Service Skills
  • Willingness to travel a minimum of 10% of the time, market dependent
  • Occasional travel is required
  • Work from a home office / office in Columbia, MD
  • 2 - 4 years work experience in electro-mechanical or related field
  • Experience with troubleshooting electrical systems
  • The ability to professionally interface with a wide range of customers from contractors to specifiers
  • Computer networking experience a plus
  • Highly organized and accustomed to a fast-paced work schedule
  • The ability to work independently with minimal supervision
  • Valid driver’s license.
  • Must be able to pass background checks and drug screens, as required
  • Bi-lingual (English/Spanish) a plus

One Source Associates, Inc. offers a competitive compensation and benefits package and a professional work environment. Submit your resume for consideration of this position.